Refund & Return Policy
Returns
Unfortunately, due to sanitary purposes, we do not accept returns. We do not accept cancellations once the order is placed.
***ALL ITEM SALES ARE FINAL***
If for whatever reason the item arrives damaged, please contact us as soon as the item arrives. We will only consider replacing, providing a refund or store credit if we are contacted within 5 days of receiving your package and item is unworn and still in its original brand new packaging.
Refunds (if applicable)
Once you have contacted us about the damaged item, we will send you an email to notify you if your claim is approved. We will then process your refund, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lashinparadiseco.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@lashinparasdiseco.com and send your item to:
Lash In Paradise Co.
108 Waynewoods Pl
Goldsboro, NC 27534
Shipping
To return your product, you should mail your product to:
Lash In Paradise Co.
108 Waynewoods Pl
Goldsboro, NC 27534
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please save all tracking information provided by the selected postal service.
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Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Thank you. We greatly appreciate your patience, time, and business.
Lash In Paradise Co.